Cancellation & Refund Policy

01Guest Cancellations

• Cancellation terms vary by property and are clearly displayed on each listing before booking
• Refunds are processed according to the cancellation policy selected for each individual property
• TruHomestay follows platform-specific policies (Airbnb, VRBO, Booking.com) where applicable

02Owner Termination of Services

• Property owners wishing to terminate their management agreement must provide 30 days written notice
• Early termination fees may apply as outlined in the signed Property Management Agreement

03Refund Processing

• Approved refunds are processed within 5-10 business days
• Refunds are issued via the original payment method

04Contact for Disputes